Information for Police Forces
How do police forces use the Herbert Protocol?
The Herbert Protocol is a nationally recognised safeguarding tool, provided by MedicAlert, that allows families and carers to securely store vital information about someone living with dementia or cognitive vulnerability. When that person is reported missing, police can quickly access this information to support searches and investigations. History shows that the quicker this information is obtained, the higher the chance of bringing someone home safe. It is
The Herbert Protocol is simple for police to use and requires just three simple steps, allowing for quick access to the vital information of someone living with dementia.
Step 1: A Herbert Protocol is stored
The form is filled out by someone living with dementia, a family member or a carer, containing key information such as personal details, routines, places of interest, emergency contacts, medical information and a photo. It is then stored in MedicAlert’s secure data base.
Step 2: A missing person is reported to the police
When someone living with dementia is reported missing, call MedicAlert’s emergency line: +44 (0)20 7407 2818. You will be asked for your badge number and police domain email address as verification.
Step 3: Access the vital information
The full Herbert Protocol with vital information about the missing person will be sent to your police email address. This form will assist your search and help bring the missing person home safely.
Download training video
This video provides key information on how police forces can get the most out of the Herbert Protocol. Download it here and share it with your team.
Take a look at our Herbert Protocol and MedicAlert resources to help educate other members of the force and members of the public on the importance of this safeguarding programme.
Work with us
Join the many police forces across the country that support the Herbert Protocol and implement training to their team, including the MET and TVP. Contact us to discuss how we can work together or create a partnership.
